Our website address is: https://travelconnex.com.au
Travel Connex is committed to protecting your privacy and providing quality travel services. This Privacy Policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the Office of the Australian Information Commissioner at www.oaic.gov.au.
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect may include:
We collect Personal Information in a variety of ways including:
We may also collect limited website usage information such as IP addresses to assist with website administration and security.
We collect your Personal Information for the primary purpose of:
You may opt out of receiving marketing communications at any time.
Where appropriate, we will explain why we are collecting your information and how it will be used.
Sensitive information may include health details, dietary requirements, accessibility needs, or other information necessary to safely deliver your travel experience.
We will only collect and use sensitive information:
In order to provide travel services, we may disclose your Personal Information to:
We do not sell or rent your Personal Information to third parties.
Travel Connex operates in partnership with MTA Travel.
MTA has created its privacy statement to demonstrate its firm commitment to privacy.
MTA does not share customer information with any third party except where necessary to fulfil reservation requests or where required by law. MTA may disclose personal information to travel service providers, organisations that provide services to MTA, and various law enforcement agencies and governments around the world for security, customs and immigration purposes where required.
MTA is a PCI DSS compliant organisation. PCI DSS is a comprehensive set of requirements created by the Payment Card Industry Security Standards Council to enhance cardholder data security and ensure safe handling and storage of sensitive credit card information.
MTA secures and protects cardholder data according to the applicable PCI standards and acknowledges its responsibility for ensuring the safe handling and storage of customer payment information.
For further information, please visit www.pcisecuritystandards.org.
You may also review the full MTA Privacy Policy at: https://www.mtatravel.com.au/privacy-policy/
We take reasonable steps to protect your Personal Information from misuse, loss, unauthorised access, modification or disclosure.
Personal Information is stored securely in password-protected systems and secure booking platforms. Payment information is handled via secure PCI-compliant systems through our MTA partnership.
When Personal Information is no longer required, we will take reasonable steps to destroy or permanently de-identify it, unless required to retain it for legal or accounting purposes.
You may request access to the Personal Information we hold about you and request corrections if necessary.
To protect your privacy, we may require identification before releasing any information.
We will not charge a fee for access requests, but may charge an administrative fee for providing copies of information.
When you visit the Travel Connex website, certain non-personal information may be collected automatically. This may include:
This information is used to:
This data does not personally identify you unless you choose to provide Personal Information through a booking form, enquiry form or subscription.
Our website may use cookies and similar tracking technologies to:
You can choose to disable cookies through your browser settings. However, doing so may affect the functionality of certain parts of the website.
Travel Connex uses trusted third-party providers to operate and improve our website and services. These may include:
These third parties may collect and process data in accordance with their own privacy policies.
Where we use third-party services, we take reasonable steps to ensure they comply with applicable privacy and data protection standards.
All online payments are processed through secure payment gateways operated by MTA Travel and/or authorised third-party payment providers.
Travel Connex does not store full credit card details on its website servers.
Payment processing complies with PCI DSS security standards through our MTA partnership.
Our website may contain links to external websites. Travel Connex is not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of those sites.
If you engage with Travel Connex via social media platforms, your interactions are governed by the privacy policies of those platforms.
Any information you voluntarily share on public social media pages may be publicly visible.
Due to the nature of travel bookings, your Personal Information may be transferred to overseas travel providers, government authorities and service providers to facilitate your travel arrangements.
By booking with Travel Connex, you consent to the transfer of your Personal Information where reasonably necessary to deliver travel services.
While we take reasonable steps to maintain website security, Travel Connex cannot guarantee that the website will be free from viruses, technical interruptions or unauthorised access.
Users access and use the website at their own risk.
This Privacy Policy may be updated from time to time to reflect changes in legislation or our business practices. The latest version will always be available on our website.
If you have any questions or concerns regarding this Privacy Policy or your Personal Information, please contact:
Travel Connex
Email: travelconnex@mtatravel.com.au
Website: www.travelconnex.com.au
We create well-planned travel experiences that connect people and inspire them to the world.
